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Need help with the SERPtag REST API, MCP Server, or your account? Our documentation answers most common questions, but if you still need assistance, our support team is here to help.

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Contact Support

If you can’t find the answer you’re looking for, get in touch with us. 📧 Email: support@serptag.com 🌐 Contact Form: https://serptag.com/contact-us Response time: We typically reply within 1–2 business days.

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Before You Contact Us

Many common issues can be resolved using the documentation below.

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MCP Troubleshooting

If you’re having trouble connecting your AI assistant, check the following.

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REST API Support

The public REST API currently provides read-only access to your SEO data. You can use it to retrieve:
  • Projects
  • Keywords
  • Ranking history
  • Search volume history
  • Project graphs
  • Alerts
  • Account information
If you’re looking for write access (such as creating projects or adding keywords), please contact our support team to discuss your requirements.

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Enterprise Integrations

If you’re building a large-scale integration, we can help with:
  • Enterprise API access
  • Higher API rate limits
  • Custom integrations
  • Reporting solutions
  • Technical guidance
Please contact support@serptag.com to discuss your project.

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Subscription Requirements

The SERPtag REST API and MCP Server are available on:
  • Agency
  • Enterprise
These plans include support for 2,500 or more tracked keywords. To compare plans or upgrade your subscription, visit: 🌐 https://serptag.com/pricing

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When Contacting Support

To help us investigate your issue as quickly as possible, please include:
  • Your SERPtag account email address.
  • Whether you’re using the REST API or SERPtag MCP.
  • The AI application you’re using (Cursor, Claude Desktop, VS Code, Windsurf, etc.), if applicable.
  • The endpoint or feature you’re trying to use.
  • The full error message or HTTP status code (for example 401, 403, or 429).
  • A sample request, if possible.
Security Notice Never send your complete API key in an email or support request. If we need to identify your key, only send the beginning of it, for example: sk_live_a1b2c3...

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Self-Service Resources

You can manage and test everything directly from your SERPtag dashboard. Navigate to: Settings → API Details From there, you can:
  • Create and manage API keys
  • View REST API documentation
  • Configure the SERPtag MCP Server
  • Explore integrations
  • Test API endpoints
Dashboard: 🌐 https://app.serptag.com

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Additional Resources

Explore the rest of the developer documentation:
  • Getting Started — Set up SERPtag in minutes.
  • MCP Documentation — Connect AI assistants like Cursor and Claude.
  • REST API — Build custom integrations and applications.
  • Examples — Copy-and-paste code examples.
  • Authentication — Learn how to authenticate requests.
  • Rate Limits — Understand API usage limits.
  • Error Codes — Troubleshoot common API responses.

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We’re Here to Help

Whether you’re integrating the REST API, connecting an AI assistant with MCP, or building an enterprise workflow, our team is happy to help. 📧 support@serptag.com We aim to respond to all support requests within 1–2 business days.